Frequently asked questions
Does Victoria clothing fit true to size?
Most Victoria pieces are designed to fit true to size. We recommend checking the size guide on each product page and choosing your usual size. If you are between two sizes, you can size up for a more relaxed fit.
On what occasions can I wear Victoria pieces?
Victoria items are designed for everyday life: work, casual outings, city walks, dinners, and special moments. Many of our coats, bags, and boots can be styled both for day and night, depending on how you combine them.
What is your return and exchange policy?
If something does not suit you, you have 30 days from the delivery date to return or exchange your item, as long as it is in original condition with tags and packaging. We want you to be completely satisfied with your Victoria purchase.
How can I care for my Victoria items?
Always follow the care label instructions on each product. In general, avoid harsh detergents and high heat. Store clothing on hangers or folded neatly, and keep shoes and bags in a dry place, away from direct sunlight and moisture.
What materials are Victoria products made of?
Each Victoria product page includes a materials section. We use a mix of fabrics and materials selected for comfort, style, and durability. Please check the product description of each coat, bag, or pair of boots for specific information.
How long will my order take to arrive?
After your order is confirmed, it is processed within 24–48 hours. Delivery usually takes between 4 and 8 business days, depending on your country and local carrier. You will receive a tracking number as soon as your order has been shipped.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link. You can use this link at any time to follow the status of your delivery.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer support as soon as possible after placing it. We will do our best to assist you, but if the order has already been processed or shipped, changes may not be possible.
Do you ship internationally?
Yes, Victoria ships to several countries. The available destinations and shipping fees are shown at checkout after you enter your delivery address.
